Refund and Returns Policy
Overview
JM Sutherland Art makes customer satisfaction top priority. IÂ make it as easy as possible to be my customer, from direct shipping to easy returns and refunds.
JM Sutherland Art ships to anywhere in the world, and shipping costs are included in the prices, so there's no costs added to your bill. I will pay all applicable tariffs - except when shipping to the USA. All PST/GST is collected when paintings are sold within Canada.
All paintings are shipped in a custom-built wooden crate or a double sided art shipping box (at no cost to the customer), and will be shipped priority by a freight courier (not normal snail mail!). The package will require a signature upon delivery. A return shipping label will be included.
The refund and returns policy lasts 30 days, starting from the date you receive your painting (I receive notification from the shipper).
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original shipping packaging.
Return
The first step in the process is to contact me (info@jmsutherlandart.com) with any issues you have.
The painting must be returned in the same shipping box it was received in. The return shipping label provided needs to be affixed to the outside of the box, and you will need to call the courier company to pick it up. That's it, no additional $ cost to you - how easy is that?!
Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and your refund will be processed.
If you have any questions, please contact me at info@jmsutherlandart.com.